At klb99, protecting the personal information of every Filipino player is a core responsibility. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have over your own information. Please read this page carefully before creating an account or using any part of the platform.
When you register an account on klb99, we collect the personal information you provide during the sign-up process, which typically includes your full name, date of birth, email address, mobile number, and preferred currency. This information is required to create and verify your account, ensure you meet the minimum age requirement of 18 years, and comply with applicable regulations governing online gaming services in the Philippines. We may also ask for a government-issued identification document at a later stage to complete identity verification before processing your first withdrawal or activating certain account features. All registration data is stored securely and is only accessible to authorised personnel who need it to manage your account or fulfil legal obligations. You are responsible for ensuring that the information you provide at registration is accurate and up to date, and you can update your details at any time by contacting the support team at [email protected].
In addition to the information you provide directly, klb99 automatically collects certain technical and behavioural data when you access the platform through a browser or mobile device. This includes your IP address, device type, operating system, browser version, pages visited, time spent on each section, betting and gaming activity, deposit and withdrawal history, and session timestamps. This data helps us maintain platform security, detect unusual or potentially fraudulent activity, improve the overall user experience, and ensure that our services are functioning correctly across different devices and connection types commonly used by Filipino players. Usage data is also used in aggregate, anonymised form to understand how players interact with different parts of the platform so we can make informed improvements. We do not use this data to build individual profiles for sale to third parties, and it is retained only for as long as necessary to fulfil the purposes described in this policy.
When you make a deposit or request a withdrawal on klb99, we collect the transaction details necessary to process the payment, including the payment method used, transaction amount in Philippine pesos, and relevant reference numbers. Full payment card numbers or complete bank account credentials are never stored directly on our servers — payment processing is handled through secure, encrypted channels that meet industry standards for financial data protection. Transaction records are retained for the period required by applicable financial regulations and may be reviewed in the event of a dispute, a responsible gaming concern, or a request from a regulatory authority. If you have questions about a specific transaction or need a record of your payment history, you can request this information by contacting the support team. All financial data is treated with the highest level of confidentiality and is never shared with unauthorised third parties.
klb99 processes your personal data for a number of clearly defined purposes that are directly connected to providing you with a safe, fair, and enjoyable online entertainment experience in the Philippines. The primary purposes include: creating and managing your account; verifying your identity and age; processing deposits and withdrawals in Philippine pesos; providing customer support; sending you important account-related communications such as security alerts or policy updates; and complying with legal and regulatory obligations applicable to online gaming operators. We may also use your data to personalise your experience on the platform, such as displaying promotions that are relevant to your activity, but only in ways that are consistent with your account preferences and applicable privacy rules. We do not process your data for any purpose that is incompatible with the reasons stated in this policy, and we will notify you if we intend to use your information for a new purpose that requires your consent.
klb99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited circumstances in which your data may be shared with trusted external parties who assist us in operating the platform, such as payment processors, identity verification providers, and technical infrastructure partners — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also be required to disclose certain information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or are obligated to do so under applicable legislation. In the event that klb99 undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance where reasonably practicable. Outside of these defined scenarios, your personal information remains strictly within the klb99 platform environment.
You have the right to request a copy of the personal data that klb99 holds about you at any time. To make an access request, simply contact the support team at [email protected] with your account details and a description of the information you would like to review. We will respond to your request within a reasonable timeframe and provide the information in a clear, readable format. There is no charge for a standard access request, and we will not use your request as grounds to restrict your account in any way.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly through your account settings, or contact the support team for changes that require manual review, such as corrections to your registered name or date of birth. Keeping your information accurate helps ensure that your account operates smoothly and that withdrawals and identity checks are processed without unnecessary delays.
In certain circumstances, you may request that klb99 delete the personal data we hold about you. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after an account is closed, and we will explain any such limitations clearly when responding to your request.
You have the right to object to the processing of your personal data in certain situations, including where processing is based on legitimate interests or where your data is being used for direct marketing purposes. If you wish to opt out of receiving promotional communications from klb99, you can do so through your account notification settings or by contacting the support team. Objecting to marketing communications will not affect your ability to use the platform or access your account in any way.
To exercise any of the rights described above, or to raise a concern about how your personal data is being handled, please contact the klb99 support team directly at [email protected]. When submitting a request, please include your registered account email address and a clear description of your request so that we can respond as efficiently as possible. We aim to acknowledge all privacy-related enquiries within a reasonable period and to resolve them fully in accordance with applicable data protection principles. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in the Philippines. We take all privacy concerns seriously and are committed to handling your data with transparency, fairness, and respect.
We are committed to keeping your personal information safe and being transparent about how it is used. If you have any questions about this Privacy Policy, visit our FAQ page or get in touch with the support team. Ready to get started? Create your account today.